Returns & Exchanges

Due to the perishable nature of our frozen treats, we cannot accept physical returns of ice cream products. However, if your order arrives damaged or melted, we are committed to making it right with a full refund or replacement.

1

Inspect Your Delivery

Upon arrival, please check your package for any signs of thawing or damage and ensure all items are present.

2

Document Issues

Take clear photos of the damaged product or the condition of the dry ice if your order did not arrive frozen.

3

Contact Support

Email our team at [email protected] within 24 hours of delivery with your order number and photos.

4

Receive Resolution

Once verified, we will issue a credit to your original payment method or ship out a fresh batch of treats immediately.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing